Shipping policy

Processing Time:

Orders are typically processed within 1 - 3 business days before they are shipped. However, during busy seasons or promotional events, processing time may be slightly longer.

Shipping Rates:

Shipping costs are calculated at checkout based on the weight and destination of your order. We offer various shipping options to provide flexibility and choice to our customers.

National Shipping:

Currently, we offer standard shipping options for domestic orders. Standard shipping generally takes 8 - 15 business days.

International Shipping:

We also provide international shipping options. Shipping times vary depending on the destination and the chosen shipping method. Please note that customers are responsible for any customs duties or taxes imposed by their country.

Order Tracking:

Once your order is shipped, you will receive a confirmation email with tracking information. This allows you to track the progress of your package in real-time.

Shipping Delays:

While we strive to meet our shipping estimates, unforeseen circumstances or external factors (such as weather conditions or disruptions in postal services) may cause delays. We appreciate your understanding in such situations.

Lost or Stolen Packages: We are not responsible for lost or stolen packages. If you believe your package is lost or stolen, please contact the shipping company directly to file a claim.

Accuracy of Address:

It is the customer's responsibility to ensure that the shipping address provided during checkout is accurate. We are not responsible for orders shipped to incorrectly entered addresses.

Returns Due to Shipping Issues:

If a package is returned to us due to an incorrect address provided by the customer or if the package is refused or not picked up, the customer is responsible for any additional shipping costs to reship the item.

Contact Us:

If you have any questions or concerns about our shipping policy, please contact our customer service team at Info@woobee.net.